Terms and Conditions

1. General

1.1 This Pjur Med site at www.pjurmed.com.au ("Site") is a shopping website where you can browse, select and order products advertised on the Site. The site, and the content on it, is owned by Sugar And Sas Pty Ltd ABN 91 137 694 510.

1.2 Please read these terms and conditions before accessing or using the Site. If you are under 18 years of age, then you must obtain your parent or guardian’s consent before accessing and using the Site.

1.3 Your access to and use of the Site, including your order of Products through the Site, is subject to these terms and conditions.

2. Compliance with the Terms & Conditions

2.1 You agree to bound by, and comply with, these terms and conditions:
(a) by completing your registration through the Site; and
(b) using the Site to obtain Products from us.

3. Registration

3.1 Any personal information that you give us will be held and used by us in accordance with our privacy policy referred to in clause 201 below.

3.2 You may not have more than one active account, and your account is non-transferable. You may update, edit or terminate your account at any time through the Site.

3.2.1 When you’re setting up your account you can add multiple patients. You are solely responsible for their information, including disabling their profile when it’s no longer required.

3.3 If you choose to use a workplace email address for your account or to access the Site, then you are solely responsible for ensuring that you comply with the rules, policies or protocols that apply to the use of your email address and your workplace facilities.

4. Placing an order for Products

4.1 You may order Products by selecting and submitting your order through the Site in accordance with these terms and conditions.

4.2 Any order placed through this Site for a Product is an offer by you to purchase the particular Product for the price notified (including the delivery and other charges and taxes) at the time you place the order.

5. Delivery of Products

5.1 Orders are despatched within 2 business days from receipt of order/payment. Shipping times are estimated at between 2–5 business days depending on Customer’s location.

5.2 We will aim to deliver within the timeframe specified. However, if an event occurs that is beyond our reasonable control, then we may not be able to do so and will not be liable to you or any other person for any such delay. In this instance, we will endeavour to provide you with notice of such delay as soon as reasonably possible.

5.3 We will deliver the Products to the front door at the relevant Delivery Address. If you ask us to deliver inside a premise or building at the Delivery Address and we agree to do so, then you are responsible for all loss or damage suffered by us in connection with our delivery of the Products beyond the front door of the Delivery Address.

5.4 Delivery will be deemed to have occurred when the Products have been signed for.

5.6 Orders can only be delivered to an Australian postal address.

6. Cancelling an order

6.1 We may cancel any part of an order (including any orders that we have accepted) without any liability to you for that cancellation at any time if:
(a) the requested Products in that order are not available; or
(b) there is an error in the price or the product description posted on the Site in relation to the relevant Product in that order; or
(c) that order has been placed in breach of these terms and conditions.
If we do so, then we will endeavour to provide you with reasonable notice of that cancellation, and will not charge you for the cancelled order if we cancel it before the delivery date or if you are not at fault or in breach of these terms and conditions.

6.2 You may cancel an order by contacting Pjur Med prior to the order being dispatched.

7. Fees and charges

7.1 We will charge you, and you agree to pay, the following fees and charges in relation to an order that we accept (as applicable):
(a) the purchase price of each Product that is ordered;
(b) the delivery fee provided to you at the time of checking out ("Delivery Fee"); and
(c) any other fees and charges set out in these terms and conditions.

7.2 All fees and charges identified in these terms and conditions and all prices for the Products include GST where applicable.

7.3 The purchase price of each Product is shown on the product list on the Site at the time you place your order.

7.4 Prices for Products change from time to time and we do not provide any notice of these changes. Subject to these terms and conditions, once we have accepted your order, we will not change any prices that apply to the Products in that order.

7.5 If:
(a) a Product that you have ordered is not available and we have not provided you with a substitute; or
(b) you cancel an order under clause 6.2,
then we will:
(i) provide you with a refund back within 3-5 business days to your card of purchase to the value of the Products that were not supplied to you.

8. Payment methods

8.1 You must pay the fees and charges online using the online payment method in clauses 11.2

8.2 We accept payment through Stripe.

8.3 If we are unable to successfully process your payment for your order that is accepted by us, then we may notify you of dishonour and cancel your order.

8.4 You authorise us to debit the amount that is payable for an accepted order to pay for the fees and charges.

8.5 You must not pay, or attempt to pay, for products through any fraudulent or unlawful means.

8.6 We will provide you with a receipt at time of delivery which specifies the total fees and charges for the Products in the order.

9. Missing items in delivery

9.1 If there are missing items from your delivery, you should contact us within 24 hours of the delivery time and we will take steps to verify and confirm any such missing items. Once we are reasonably satisfied that the item was not delivered to you, then we will (at your option): (i) provide you with a credit within 3-5 business days for the Products that were charged but not delivered to you; or (ii) arrange for a re-delivery of the missing item at an agreed time; or (iii) arrange for you to pick up the missing item in store at an agreed time.

10. Returns

10.1 If you wish to return a Product that was provided to you under these terms and conditions, then you may contact us by telephone or in person within 24 hours of the delivery time to make arrangements to return that Product. In this instance, you may return the Product to us via post at your own cost. Once the good/s have been received we will refund you with the funds being available within 3-5 business days.
You must provide us with the invoice we issued to you for your order to make a claim under this clause. If you fail to do so, then we may reject or deny your claim.

11. Your general obligations

You:
(a) must ensure that your LoginID and password that is used to access the Site and the details of your account is kept in a safe and secure manner;
(b) must notify us on through our Customer Service on 02 9516 2775 during Contact Hours if you are or become aware that there is or has been an unauthorised use of your LoginID and password or account, or any other security breach relating to your account;
(c) must promptly advise us of any changes to your information provided to us as part of the customer registration process;
(d) are responsible for any costs associated with your access to or use of the Site, including Internet access fees;
(e) are responsible and liable for any person that uses your LoginID and password to order Product(s) through the Site;
(f) agree that we may charge you for all Products that we agree to supply to you that have been ordered using your LoginID and password through the Site; and
(g) should check the labels on the Products before consumption or use. We aim to include up to date pictures of products and accurate product information. Nevertheless, we recommend that you read the label on the products you purchase, speak to your pharmacist or contact the manufacturer of the product before using any product.

12. General restrictions

You must not:
(a) use the Site for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;
(b) use the Site in a manner or way, or post to or transmit to or via the Site any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Site;
(c) make fraudulent or speculative enquiries, purchases or requests through the Site;
(d) use another person’s details without their permission or impersonate another person when using the Site;
(e) post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;
(f) tamper with or hinder the operation of the Site;
(g) knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Site;
(h) use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Site;
(i) modify, adapt, translate or reverse engineer any portion of the Site;
(j) remove any copyright, trade mark or other proprietary rights notices contained in or on the Site;
(k) reformat or frame any portion of the web pages that are part of the Site;
(l) create accounts by automated means or under false or fraudulent pretences;
(m) use the Site to violate the security of any computer or other network or engage in illegal conduct;
(n) take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;
(o) use the Site other than in accordance with these terms and conditions; or
(p) attempt any of the above acts or engage or permit another person to do any of the above acts.

13. Suspension of account

We may:
(a) lock, suspend or delete your account or access to the Site at any time without prior notice to you; or
(b) cease providing the Site or any other product or service that may be available through the Site at any time.

14. Warranties

You warrant that:
(a) all information and data provided by you to us through the Site (including as part of the customer registration process) or otherwise is true, accurate, complete and up to date;
(b) the person receiving the Products at the Delivery Address is authorised by you to do so; and
(c) you have and will comply with all relevant laws relating to your use of the Site and your placement of any order to us.

15. Privacy policy

Users acknowledge that their access to the website may be monitored and tracked by us by the use of cookies and/or retailer IDs. We do not sell, rent or give away user information (including phone numbers and e-mail addresses). This information is highly respected and is only used to assist us in providing you with valued services. Any information provided by users or their browsers (including cookies) will be for our use. We will not disclose personal information about users or their browsing habits to any other third party, unless users give us express permission to do so, or unless required to do so by law. We may disclose aggregated information about users in general and statistics related to this website to others, but in doing so, will not disclose information about any particular individual. Notwithstanding the above, users acknowledge that transmissions to and from this website may be monitored, intercepted or modified by other parties. You acknowledge and agree to our privacy policy.

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